Assistant Program Manager

Heluna Health•Los Angeles, CA

About The Position

The Assistant Program Manager (APM) provides direct support to the Program Manager to ensure the smooth functioning of the Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program. C.I.R.C.L.E. is a 24/7 unarmed response program that deploys mental health professionals and people with lived experience to respond to non-violent LAPD calls related to unhoused individuals experiencing crisis. The program aims to disrupt the relationship between homelessness and the criminal justice system, de-escalate and stabilize incidents, and support enduring positive outcomes through trauma-informed rapport building, connections to services and resources, and case management. The APM partners with the Program Manager to coordinate smooth operations and adequate team coverage, ensure teams have needed supplies, and develop and maintain policies and procedures that support compliance and effective program delivery. This is a temporary, grant-funded, full-time, benefited position.

Requirements

Meet one of the following qualification pathways: a bachelor's degree in social work, psychology, or a similar field and at least one year of job-related experience working with people experiencing homelessness or other very vulnerable populations; an associate's degree in one of those fields and at least two years of such experience; or an eligible substance abuse counseling, peer support, psychiatric technician, or other mental health professional certification and at least one year of such experience.
Three years of supervisor experience.
Ability to work well with diverse staff and clientele, including across cultural, language, sexual identity, gender, and other diversity considerations.
Valid California driver's license.
Drivers must be at least 21 and have no specified disqualifying driving convictions or violations in the past three years.
Successfully pass a background check.
Ability to perform the stated physical duties, including lifting at least 35 pounds and, with instruction, assisting people with disabilities and transferring a 180-pound person and a wheelchair in and out of a vehicle.
Ability to work effectively amid background noise and frequent interruptions.

Nice To Haves

Residence in the Pacific CIRCLE Zone, including El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, or Palms.
Advanced knowledge of the client population and complex needs involving homelessness, financial instability, medical and mental health, and substance abuse.
Experience in a community-based setting serving ethnically diverse, low-income clients.
Knowledge of community resources and experience in community settings.
Ability to use computers and the internet to look up information and enter relevant notes.
Conflict resolution skills.
Customer service orientation.
Analytical ability and skill handling and solving complex issues and problems.
Computer knowledge and skills, or ability to learn.
Excellent oral and written communication skills.
Spanish language capability.

Responsibilities

Manage scheduling, logistics, and deployment coordination for program teams.
Provide coverage for the Program Manager in their absence.
Support the Program Manager with data collection and reporting to track program goals and outcomes.
Exercise independent decision-making in the Program Manager's absence regarding budget, scheduling, and de-escalation.
Perform administrative functions related to program management and operations, including procurement, logistics, deployment and scheduling coordination, and designing and implementing program policies and procedures.
Maintain financial records by processing invoices, tracking expenses, and assisting with reconciliations.
Provide administrative support for purchases, supply management, travel, and event coordination.
Prepare meeting agendas, take minutes, and manage follow-up actions.
Provide on-call administrative support as needed, including occasional nights and weekends.
Perform clerical and other assigned duties to support program success.
Help ensure program teams have required supplies and that participant and staff inventories are maintained.