Assistant Program Manager

Hope The Mission•Lancaster, CA

4d•$0 - $70,304

About The Position

The Assistant Program Manager helps ensure Hope the Mission’s Interim Housing program operates smoothly, consistently, and reliably. Under the supervision of the Program Manager, this role supports day-to-day operations, staff, compliance, site safety, and participant services, and takes the lead when the Program Manager is away. The position advances the organization’s commitment to trauma-informed care, harm reduction, and Housing First principles.

Requirements

Bachelor’s degree in social sciences or a closely related field, or an equivalent combination of experience and education providing the required knowledge, skills, and abilities.
Two to three years of housing and homelessness program-related experience.
Two years of supervisory or management-level experience.
Demonstrated commitment to addressing homelessness and related systemic issues, including poverty, housing instability, and access to services.
Ability to lead with integrity and uphold the organization’s mission, values, and service philosophy.
Strong written and verbal communication skills for engaging participants, staff, and community partners.
Working knowledge of Motivational Interviewing, Harm Reduction, Housing First, and Trauma-Informed Care.
Staff supervision, coaching, and performance management skills.
Knowledge of supportive services program development and implementation in human services environments.
Ability to build and maintain collaborative relationships with community organizations and external service providers; strong interpersonal skills.
Understanding of contract compliance, program accountability, and outcomes measurement.
Emotional intelligence, emotional resilience, and sensitivity toward individuals experiencing hardship.
Computer and digital literacy.
Successful completion of background checks required for the worksite and pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
For roles requiring driving: an acceptable driving record under HTM’s commercial insurance criteria, a California driver’s license, and proof of vehicle insurance coverage.
Maintain proof of legal authorization to work in the United States.
Comply with company policies, including safety, confidentiality, conduct, and HIPAA standards.
Reliable transportation.
Ability to meet the described physical demands, including lifting up to 25 pounds, walking and climbing stairs, and driving in and around Los Angeles County.

Nice To Haves

Experience with HMIS.
Spanish language skills.

Responsibilities

Support program leadership with operations, documentation, compliance, goals, and performance targets.
Review program logs, records, and participant files; maintain participant files, exit documentation, and required reports; and notify the Program Manager of missing documentation or compliance concerns.
Support follow-up on incident reports and participant grievances, and track required compliance documentation, including monthly OSHA forms.
Reinforce program expectations, provide day-to-day staff guidance as directed, and assist with coordinating and participating in staff training.
Orient staff on program procedures, safety protocols, and security system use; monitor shift reports and share concerns with the Program Manager.
Assist staff in providing services, addressing participant needs, and responding to concerns, conflicts, and complaints using de-escalation techniques.
Model Housing First, harm reduction, and trauma-informed care practices and support staff in adopting them.
Help coordinate referrals to outside services, including emergency support resources.
Conduct routine checks of bathrooms, common areas, and participant living spaces to ensure safe and sanitary conditions; report maintenance issues and safety concerns to the Program Manager.
Monitor medication storage areas and review logs, and assist with coordinating monthly safety and fire drills.
Track program supply inventory, submit supply requests, organize linen, clothing, and supply storage, and support resident chores and site upkeep.
Communicate with service providers and community partners as directed, and attend meetings, case conferences, trainings, and community meetings as requested.
Assist with shift coverage during staffing shortages and support program events, volunteer activities, or fundraising efforts when requested.
Work with security personnel to support a safe environment for participants and staff.
Follow organizational policies regarding attendance, professional conduct, and departmental requirements, and perform other program- and site-related duties as assigned.