Assistant Program Manager - Broadband

National Power, LLC • Raleigh, NC

5d • Remote

About The Position

National Power, LLC is seeking an Assistant Program Manager for its Broadband division. Under the general direction of and reporting to the Senior Director, Broadband division, this role oversees service for a large telecommunications customer's outside plant (OSP) needs. The successful candidate has experience managing large telecommunications service contracts and brings a commitment to superior customer service and teamwork.

The position manages subcontractors and internal technicians carrying out a preventative maintenance contract across a geographic territory, tracks and communicates the status of open maintenance tickets, coordinates repairs with the Program Manager, reviews subcontractor invoices, maintains customer-facing reports, and provides weekly financial information for customers and invoicing. This is a remote position requiring the employee to work from home. A criminal background check and pre-employment drug screen are required.

Requirements

• High school diploma required.
• Superior organizational skills.
• Experience managing teams of service providers, whether self-performing or subcontracted.
• Excellent customer service skills, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships.
• Ability to work well in a changing work environment.
• Advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Adeptness with remote web applications and web services.
• Proven ability to work as a team player.

Nice To Haves

• Some college preferred.

Responsibilities

• Manage subcontractors and internal technicians executing the preventative maintenance contract throughout their geographic territory.
• Track open preventative maintenance tickets to ensure timely completion and communicate status to the customer.
• Work with the Program Manager to arrange necessary repairs to restore service and schedule those repairs.
• Review and approve subcontractor invoices for preventative maintenance services.
• Maintain and expand knowledge of the customer's ticketing system and MOP process.
• Maintain preventative maintenance reports for customer review and access as needed.
• Report financial information weekly to customers and for invoicing.

Benefits

• Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
• Up to 9 paid company holidays.
• Paid sick time.
• Company-paid life insurance ($75,000).
• Company-paid short-term and long-term disability insurance.
• Medical, dental, and vision insurance, with four medical plan options, including one plan fully covered by the company.
• 401(k) retirement savings plan with company matching.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED