Assistant Program Manager

East House Corporation•Rochester, NY

About The Position

East House is a nonprofit organization supporting individuals in recovery through residential support, counseling, peer support, and community outreach. The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager and assists with all aspects of site operations. The role monitors staff compliance and documentation, ensures adherence to agency policies and procedures, and promotes an environment that supports client goals and recovery. The position also supports compliance with agency policies and federal and state regulations, collaborating with the Office of Ethics, Compliance & Quality to identify and correct non-compliance. The job description may change, and duties are not limited to those listed.

Requirements

Associate’s degree in a human services-related field and two years of related experience, or equivalent experience in lieu of education may be considered.
NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work.
For OASAS-licensed programs, Advanced Counselor CASAC or another QHP as defined by OASAS Operating Regulations is required.
Effective oral and written communication skills.
Ability to work independently and cooperatively in a culturally diverse environment.
Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.
Ability to manage time effectively and prioritize tasks.
Commitment to East House values, including humanism, collaboration, optimism, progressiveness, and integrity.
Ability to maintain confidentiality, take accountability, follow through on commitments, and learn from mistakes.
Ability to promote diversity, equity, inclusion, and belonging.
Ability to manage day-to-day operations efficiently, use feedback constructively, and pursue continuous improvement.
Ability to develop positive working relationships and build high-performance teams.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide day-to-day supervision, support, and scheduling for Residential Advisors and Peer Support Specialists.
Monitor daily documentation and shift notes for accuracy and completeness.
Conduct regular supervision and team meetings.
Participate in hiring and onboarding new staff.
Support and ensure compliance with individual service plans.
Monitor the physical site, including cleanliness, safety, and necessary maintenance.
Participate in incident review, response, and follow-up.
Facilitate group activities that support recovery and independent living.
Assist clients with activities of daily living as needed.
Maintain collaborative relationships with internal and external stakeholders.
Ensure compliance with policies and federal and state regulations.
Collaborate with the Office of Ethics, Compliance & Quality to identify and correct non-compliance.