Assistant Director Department

The Jewish Board•The Bronx, NY

12d

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community as independently as possible. Staff use a non-judgmental, harm-reduction approach to help residents establish and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The work is guided by the importance of stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Assistant Program Director (APD) ensures programmatic systems meet clients’ safety and service needs and provides clinical and administrative oversight. The APD supervises Social Workers, Case Managers, and Case Associates; provides ongoing staff training, supervision, and guidance; and maintains knowledge of regulatory requirements, agency practices, policies, and standards. The APD provides program oversight in the Program Director’s absence and is required to carry a cell phone 24x7x365. The role involves collaboration with Residence Managers and agency departments, oversight of records and compliance, participation in meetings and case conferences, and travel to resident apartments within the five boroughs. The work is generally in a standard office environment without physical risk or hazardous conditions. The incumbent routinely sits 70% of the time and stands 30% of the time, and may engage in physical activities with residents.

Requirements

A minimum of five years of experience.
Prior experience working with adults diagnosed with mental illness and with histories of homelessness and substance abuse.
Knowledge of and experience with the operation of housing and supportive housing programs.
A strong track record as a supervisor, including the ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand broader issues of agency politics, funding, and reputation while maintaining attention to detail.
Problem-solving orientation, resourcefulness, and resilience.
Ability to work independently on projects and collaborate with others.
Strong organization, meticulousness, and attention to detail.
Ability to travel to resident apartments when needed.
Strong computer skills, particularly in Microsoft Word and Excel, and technological competence in administrative practices.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.
Ability to perform the role’s visual and manual dexterity requirements in a standard office setting and engage in physical activities with residents.
Carry a cell phone 24 hours a day, 7 days a week, 365 days a year.

Nice To Haves

LCSW, MSW, or another clinical qualification is preferred.
An MPA, MPH, or related degree will be considered.

Responsibilities

Provide regular supervision to Social Workers, Case Managers, and Case Associates.
Review and evaluate comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance.
Work with Residence Managers on staffing and scheduling, and review and approve weekly timesheets and overtime.
Facilitate high-risk and group supervision sessions.
Participate in case conferences with external sources.
Collaborate with other Jewish Board departments, including Facilities, Clinics, and Central Intake, to address program needs.
Participate in and perform staff evaluations.
Ensure regulatory and agency compliance with staff training completion.
Collaborate with the Residence Manager to ensure apartments are safe.
Participate in administrative meetings, other on- and off-site meetings as scheduled, and other assigned meetings.
Participate in client and tenant meetings and work with staff to address and resolve entitlement issues.
Run reports in Tableau, the agency’s reporting system.
Document work in MyAvatar, the agency’s EHR system.
Understand and use the agency’s SysAid ticketing system.
Conduct apartment administrative walkthroughs.
Submit internal JBFCS reports concerning apartment needs when necessary.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Perform other duties as assigned.