Director Department

The Jewish Board•The Bronx, NY

12d

About The Position

The Director provides administrative and clinical supervision for programs in The Jewish Board’s Adult and Family Residential Division. The division supports people living with serious mental illness in remaining stably housed in the community with as much independence as possible. Staff use nonjudgmental, trauma-informed, culturally competent, and anti-racist approaches to help residents pursue personalized recovery goals, stabilize their mental health, develop independent living skills, and plan for healthy, secure community housing. The Director’s responsibilities must be carried out in accordance with regulatory agency standards and The Jewish Board’s standards. The work schedule may include rotating shifts and on-call service, including availability on call 24/7 for urgent situations and client crises. The Director provides clinical, operational, fiscal, and administrative oversight of assigned programs; supervises and develops staff; supports regulatory compliance and quality of care; and oversees program resources and performance. The role also involves travel to facilities and scattered-site apartments, Jewish Board headquarters, and occasional out-of-town trainings, symposiums, and conferences.

Requirements

At least two years of supervisory experience in residential services or related human services programs.
Substantial experience working with people with serious mental illness.
Knowledge of and experience with the operation of housing and supportive housing programs.
Strong supervisory track record and ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand broader issues involving agency politics, funding, and reputation while maintaining attention to detail.
Problem-solving orientation, resourcefulness, and resilience.
Ability to travel to resident apartments and other community sites when needed.
Understanding of trauma-informed care.
Understanding of co-occurring mental illness and substance use addiction.
Compassion and respect for vulnerable individuals, and patience and understanding of the sometimes slow process of stabilization and recovery.
Familiarity with the Windows environment.
Ability to use Adaptive Budget Software, Excel, and other Jewish Board programs used in the budget process.
Ability and willingness to learn new systems and application software.
Ability to read data and documents, including spreadsheets, reports, and electronic health records, in print and on computer screens.
Ability to input data into relevant systems.
Limited manual dexterity and hand-eye coordination.

Nice To Haves

LCSW, MSW, or another clinical qualification is preferred.
An MPA, MPH, or related degree will be considered.

Responsibilities

Provide overall clinical, operational, fiscal, and administrative oversight of assigned programs.
Help programs use established, effective interventions to achieve defined and meaningful outcomes.
Provide leadership and vision to help programs meet goals, continually improve performance, and address challenges proactively.
Ensure program systems meet client safety and service needs, including those of children residing in the shelter.
Ensure service delivery and operations comply with regulatory requirements, standards, and Jewish Board policies and procedures.
Provide individual and group clinical and task supervision, conduct performance evaluations, and lead recruitment, hiring, discipline, and other personnel matters.
Ensure appropriate staff training and supervision; develop and provide training and support staff talent development.
Ensure facilities and sites meet safety and aesthetic standards, complete monthly fire drills with clients, and conduct regular apartment inspections.
Develop and implement new programs, projects, and initiatives.
Remain available and on call 24/7 to assist with urgent situations and client crises.
Maintain program census and oversee intake and discharge activities.
Ensure all deliverables required by The Jewish Board and OMH are met.
Maintain program adherence to budgets and fiscal viability.
Collaborate with Program Directors and other Jewish Board programs and departments to resolve problems and issues; work collaboratively with fellow Program Directors.
Use data to inform planning, service delivery, and overall management.
Participate in agency and external committees, initiatives, and coalitions.
Ensure quality of care and high clinical standards, as evidenced by independent program reviews, positive client outcomes, and low numbers of adverse events.
Steward agency resources by meeting productivity and utilization goals and delivering financial results in line with budget.
Approve administrative forms and reports, including monthly billing information, weekly staff timesheets, petty cash, and monetary disbursements to clients.
Travel in the community to visit facilities and scattered-site apartments, travel to Jewish Board headquarters for meetings, and attend occasional out-of-town trainings, symposiums, and conferences.