Director Department

The Jewish Board•New York, NY

13d•$105,000

About The Position

The Director oversees the Jewish Board’s assigned Adult and Family Residential Division programs, which support residents with serious mental illness in maintaining stable community housing and developing independence. The work is guided by non-judgmental, trauma-informed, culturally competent, and anti-racist principles that respect each individual’s dignity and recovery journey. The Director provides administrative and clinical supervision and is responsible for clinical, operational, and fiscal oversight. The position ensures that programs meet client safety and service needs, follow regulatory and agency standards, maintain quality care, and achieve defined outcomes. The Director supports staff development and program improvement, manages administrative and budget processes, and is available on call to respond to urgent situations and client crises. The work schedule may include rotating shifts and on-call service.

Requirements

At least two years of supervisory experience in residential services or related human services programs.
Substantial experience working with people with serious mental illness.
Knowledge of and experience with housing and supportive housing program operations.
Understanding of trauma-informed care and co-occurring mental illness and substance use disorders.
A strong supervisory track record, including the ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand broader agency issues involving politics, funding, and reputation while maintaining attention to detail.
Problem-solving orientation, resourcefulness, and resilience.
Compassion and respect for vulnerable individuals, and patience with the process of stabilization and recovery.
Familiarity with the Windows environment.
Ability to use Adaptive Budget Software, Excel, and other Jewish Board budget-process applications, and willingness to learn new systems and software.
Ability to read data and documents, including spreadsheets, reports, and electronic health records, in print and on screen, and to enter data into relevant systems.
Ability to travel in the community to facilities and scattered-site apartments and to Jewish Board headquarters for meetings.

Nice To Haves

LCSW, MSW, or another clinical qualification is preferred.
An MPA, MPH, or related degree will be considered.

Responsibilities

Oversee the clinical, operational, and fiscal functions of assigned programs.
Support programs in using effective interventions to achieve defined outcomes and continually improve performance.
Provide leadership and direction to programs and staff, including developing staff talent and teams.
Ensure systems are in place to meet client safety and service needs, including those of children residing in the shelter.
Ensure service delivery and program operations comply with regulatory requirements, agency standards, and Jewish Board policies and procedures.
Provide individual and group clinical and task supervision, conduct performance evaluations, and oversee staff training and supervision.
Lead recruitment, hiring, discipline, and other personnel matters involving program staff.
Ensure program facilities meet safety and aesthetic standards; ensure monthly fire drills with clients are completed and conduct regular apartment inspections.
Develop and implement programs, projects, and initiatives.
Remain available and on call 24/7 to manage urgent situations and client crises.
Maintain program census and oversee intake and discharge activities.
Ensure all Jewish Board and OMH deliverables are met.
Maintain adherence to program budgets and fiscal viability, and ensure programs meet productivity, utilization, and financial goals.
Collaborate with Program Directors and other agency programs and departments to resolve issues; participate in agency and external committees, initiatives, and coalitions.
Use data to inform planning, service delivery, and program management.
Maintain quality of care and high clinical standards, as evidenced by program reviews, client outcomes, and adverse-event levels.
Approve administrative forms and reports, including monthly billing information, weekly staff timesheets, petty cash, and monetary disbursements to clients.
Travel to resident apartments, facilities, Jewish Board headquarters, and occasional out-of-town trainings, symposiums, or conferences as needed.