Assistant Program Analyst - Invoicing (Schools and Libraries)

Universal Service Administrative Company • Washington, DC

19d • $50,000 - $65,000

About The Position

The Assistant Program Analyst supports USAC’s Schools and Libraries (E-Rate) program by analyzing data, applicant information, eligibility requests, requests for services, funding requests, and invoices. The role identifies process improvements and efficiencies and helps ensure compliance with applicable rules and regulations. The analyst works in a creative, fast-paced environment, collaborates with internal and external stakeholders, and contributes to USAC’s mission of expanding access to broadband services.

Requirements

• Bachelor’s degree; two years of relevant professional-level work experience may substitute for one year of required education.
• Two years of directly related professional experience; a combination of education, experience, and training providing the necessary knowledge, skills, and abilities may be considered.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Visio.

Responsibilities

• Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations.
• Assess business processes and procedures to improve day-to-day operations.
• Develop and review internal program procedures to improve efficiency and compliance.
• Perform test work individually or as part of a team to ensure entities comply with federal rules and regulations.
• Use data to make programmatic decisions, identify trends, and manage work queue volumes.
• Support data gathering, reporting, and analysis related to requests for service or modifications to program measurements.
• Prepare communications for internal and external stakeholders.
• Track open issues, ensure their resolution, and escalate issues to management as needed.
• Review outgoing communications, convey project status updates, and maintain checklists.
• Collaborate with teams to determine needs, establish priorities, and coordinate program-related efforts.
• Assist with identifying and implementing continuous process improvements.
• Perform other specific duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account (FSA)
• Life insurance
• Paid time off
• Commuter benefits
• Wellness programs
• Disability coverage
• Federal and floating holidays
• Paid sick leave
• Vacation time that increases each year
• Regular telework schedule
• Professional development courses and training
• Annual performance bonus may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level