Assistant Program Analyst - Vendor Suport
About The Position
Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/ [https://www.usac.org/about/] This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Assistant Program Analyst will provide support to analyze program eligibility and ensure compliance with all applicable rules and regulations.
Requirements
- Bachelor's Degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of the required education.
- One (1) to Three (3) years of professional directly related experience.
- Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio), specifically Microsoft Excel, to develop reports and perform analysis, including using advanced functions.
Responsibilities
- Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
- Strategically assess business processes and procedures to improve day-to-day operations.
- Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
- Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
- Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
- Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
- Prepare communications to both internal and external stakeholders.
- Track and ensure successful resolution of open issues and escalate them to management, as needed.
- Review outgoing communications, convey project status updates, and maintain checklists.
- Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
- Assist in identifying and implementation of continuous process improvement.
- Review and process funding request applications in accordance with established procedures to ensure compliance.
- Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
- Provided guidance and assistance to applicants to facilitate timely and complete applications submissions.
- Provided guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirement.
- Other specific duties as assigned.
Benefits
- USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country.
- Simply put: if you are committed to improving the lives of others, we are committed to improving yours.
- USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
- Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.
- Regular telework schedule and opportunities to take professional development courses and training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
