CityVet Lower South End Assistant Practice Manager - APM

CityVet Support Staff•Charlotte, NC

19d

About The Position

The Assistant Practice Manager (APM) supports the Practice Manager in managing the facility, including business management, financial management, and clinical operations. The APM partners with the Practice Manager to promote a high level of customer satisfaction and efficient staff management in response to the facility’s and clients’ needs. The role also assists the Practice Manager with implementing and enforcing CityVet policies, standards, and procedures. The APM helps the facility team improve its operations and uphold CityVet brand standards, policies, and procedures while delivering client care and customer service. The role also supports facility scheduling and inventory management in coordination with the Practice Manager and staff.

Requirements

At least 18 years of age at the time of hire.
At least one year of veterinary industry experience.

Responsibilities

Support the Practice Manager with facility-wide business, financial, and clinical operations management.
Partner with the Practice Manager to support customer satisfaction and efficient staff management.
Assist the Practice Manager in implementing and enforcing CityVet policies, standards, and procedures.
Facilitate, encourage, and participate in improvement efforts with the facility team to uphold CityVet brand standards and deliver client care and customer service that maintains a high Net Promoter Score (NPS).
Partner with the Practice Manager to design, manage, input, and publish the facility schedule, allocating appropriate skills to appointment demands and meeting the needs of clients, veterinarians, and animals.
Collaborate with the Practice Manager and facility staff to manage office, facility, and medical supplies and maintain adequate inventory for current and anticipated needs.