Lower Richland Manager

Richland Library•Hopkins, SC

8d•Onsite

About The Position

Richland Library is hiring a full-time Manager for its Lower Richland location in Hopkins, South Carolina. The Manager leads a popular branch that operates approximately 58 hours per week, sets an example of excellence in customer service and branch operations, and supervises and develops staff. The role includes serving customers, managing library operations and collections, creating programs with community groups, and representing the Library in the community. The posted schedule is 37.5 hours per week, with rotating weekend work. The Library may change the location or schedule of the position.

Requirements

Bachelor’s degree from an accredited college in a highly relevant field.
At least 2 years of documented relevant work experience, including experience demonstrating applicable knowledge, skills, and abilities, such as library, hospitality, or customer-service management.
Valid driver’s license and safe driving record.
Ability to perform the duties of the job.
Transcripts must be presented upon hire.

Nice To Haves

ALA-accredited MLIS degree; with an MLIS degree, the experience requirement may be reduced.

Responsibilities

Demonstrate enthusiasm, approachability, and strong customer-service orientation while applying Richland Library’s customer engagement standards.
Greet customers, identify their individual needs, and assist them respectfully throughout the Library.
Lead the branch and model excellence in public-facing and behind-the-scenes work.
Coach, mentor, guide, and supervise staff; develop and implement employee development plans.
Communicate effectively with staff, customers, community partners, and Library leadership.
Train and develop staff in customer experience, product knowledge, collection management, and visual merchandising.
Recruit, interview, hire, and retain a diverse and talented group of staff and volunteers.
Collaborate with team members to develop and deliver programming suited to the branch community.
Cultivate community partnerships, participate in local organizations and events, and serve as a Library liaison.
Oversee branch operations, customer experience standards, schedules, and staffing.
Learn and apply new skills, technology, and procedures; resolve complex circulation issues and communicate Library policies and procedures.
Plan, develop, and conduct programs with and for community groups, and represent the Library at community and group meetings.
Answer questions about Library services, materials, programs, and initiatives.
Evaluate and analyze the branch collection, develop it in an orderly manner, and keep it current based on customer needs.
Analyze Library statistics and prepare budgets; identify strategies to maximize results and report findings to staff and upper management.
Provide reference, bibliographic, and reader’s advisory assistance.
Develop, participate in, and perform special activities and other assigned duties.