Assistant Parts Manager

Wagner Equipment • Colorado Springs, CO

5d • $61,510 - $81,934 • Onsite

About The Position

Wagner Equipment Co. is seeking a focused and dedicated Assistant Parts Manager to join their team. This role offers challenging career opportunities, extensive training, and employee development within a company known for its excellence. The Assistant Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department, conducting business in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

• High School Diploma or GED
• College coursework in Business or related field or equivalent combination of education and experience
• 2+ years in a warehouse position
• 2+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3+ years sales experience
• Standing, walking, talking, sitting, use of hands & hearing
• Heavy work that includes lifting and/or moving objects up to 94 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of DBS
• Advanced knowledge of Microsoft Outlook and Excel

Responsibilities

• Develop and manage department budget in conjunction with the Branch Manager.
• Implement and adhere to the company safety culture and policy for current and new employees.
• Maintain parts department expense accounts and audits, following correct procedures.
• Evaluate and plan facilities needs for required equipment, recommending changes to the Branch Manager.
• Manage new, exchange, and reman parts inventory for accuracy and provide necessary reports.
• Ensure that exchange and core returns parts business meets or exceeds CAT’s standards and dealership goals.
• Maintain and execute CPS / 6S methodology in the parts and warehouse areas.
• Work closely with the manager on policy matters pertaining to parts operations.
• Ensure the best freight accommodations for customers in alignment with company objectives.
• Develop personnel to maintain or achieve customer loyalty.
• Establish and maintain close relationships with field and office personnel of Caterpillar Inc.
• Establish and maintain close relationships with service department supervisors and parts supervisors in other stores.
• Support Parts Counter personnel with incoming calls pertaining to the parts department and information concerning customer inquiries.
• Manage customer communications, and resolve customer complaints and concerns.
• Assist customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts.
• Other duties as assigned by manager.
• Monitor the Parts department’s productivity, performance and facilitate opportunities for increasing productivity and efficiency.
• Manage daily operations and staff, ensuring projects are completed and customer needs are met.
• Conduct hiring for the parts division and provide proper training for individuals.
• Assess, improve, and schedule training for all employees to ensure success of employee safety, skill set, and product knowledge.
• Ensure that all personnel are current in their safety training, and that all employees are following defined safety procedures to develop the safest workplace possible.
• Assist the Branch Manager with employment actions, including discipline and termination of employees in accordance with company policies.
• Manage employee schedules, ensuring weekend, holiday, and emergency work schedules are adjusted to meet customer needs.
• Provide performance feedback, conduct annual performance reviews, and make recommendations on status and/or salary adjustments.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Unum Supplemental life Insurance
• Aflac Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED