Assistant Parts Manager

Earn up to $3,000 SIGN-ON BONUS • Cripple Creek, CO

4d • Onsite

About The Position

The Assistant Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department and is responsible for conducting business in a manner that reflects the company’s vision of working as “One Professional Team.” This role involves managing inventory, developing personnel, supporting customer needs, and overseeing daily operations to ensure productivity and efficiency. The position is located at the Cripple Creek Mine.

Requirements

• High School Diploma or GED
• College coursework in Business or related field or equivalent combination of education and experience
• 2+ years in a warehouse position
• 2+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3+ years sales experience
• Heavy work that includes lifting and/or moving objects up to 94 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of DBS
• Advanced knowledge of Microsoft Outlook and Excel

Responsibilities

• Develop and manage department budget in conjunction with the Branch Manager.
• Implement and adhere to the company safety culture and policy for current and new employees.
• Maintain parts department expense accounts and audits, following correct procedures.
• Evaluate and plan facilities needs for required equipment, recommending changes to the Branch Manager.
• Maintain accuracy of new, exchange, and reman parts inventory and provide necessary reports.
• Ensure that exchange and core returns parts business meets or exceeds CAT’s standards and dealership goals.
• Maintain and execute CPS / 6S methodology in the parts and warehouse areas.
• Work closely with the manager on policy matters pertaining to parts operations.
• Ensure the best freight accommodations for customers in alignment with company objectives.
• Develop personnel to maintain or achieve customer loyalty.
• Establish and maintain close relationships with field and office personnel of Caterpillar Inc.
• Establish and maintain close relationships with service department supervisors and parts supervisors in other stores.
• Support Parts Counter personnel with incoming calls pertaining to the parts department and customer inquiries regarding parts information.
• Manage customer communications, and resolve customer complaints and concerns.
• Assist customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts.
• Perform other duties as assigned by the manager.
• Monitor the Parts department’s productivity and performance, facilitating opportunities for increasing productivity and efficiency.
• Manage daily operations and staff, ensuring projects are completed and customer needs are met.
• Conduct hiring for the parts division and provide proper training for individuals.
• Assess, improve, and schedule training for all employees to ensure success of employee safety, skill set, and product knowledge.
• Ensure that all personnel are current in their safety training and that all employees are following defined safety procedures to develop the safest workplace possible.
• Assist the Branch Manager with employment actions, including discipline and termination of employees in accordance with company policies.
• Manage employee schedules, ensuring weekend, holiday, and emergency work schedules are adjusted to meet customer needs.
• Provide performance feedback, conduct annual performance reviews, and make recommendations on status and/or salary adjustments.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Company contribution to retirement plans up to 7% for eligible employees
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Access to CEFCU (Citizens Equity First Credit Union) services including payroll deductions savings, accounts, loans, VISA card, and more.
• Unum Supplemental life Insurance
• Aflac Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED