Assistant Operations Manager

United Prairie Bank•Mankato, MN

4d•$66,655 - $99,217•Onsite

About The Position

This position supports the Operations Manager by overseeing daily bank operations and serving as a key resource for non-lending core systems, technology, and products. The role assists with implementing operational changes, including new products, technology enhancements, and procedures; provides backup for designated Operations Specialist duties; and helps ensure services are delivered efficiently, accurately, and in compliance with bank policies and regulatory requirements. The Assistant Operations Manager directly manages the Call Center staff and collaborates with branch, operations, technology, and other teams to resolve issues, strengthen procedures, implement improvements, and support a positive customer and employee experience.

Requirements

High school diploma or GED (Required)
Deliver an exceptional customer service experience.
Problem solving skills to find effective solutions.
Ability to work independently and cooperatively with other team members.

Nice To Haves

Associate or bachelor's degree in business, finance, banking, or a related field preferred.
Five or more years of banking experience in deposit operations, branch operations, digital banking, teller operations, or related banking functions preferred.

Responsibilities

Oversee daily bank operations.
Serve as a key resource for non-lending core systems, technology, and products.
Assist with implementing operational changes, including new products, technology enhancements, and procedures.
Provide backup for designated Operations Specialist duties.
Ensure services are delivered efficiently, accurately, and in compliance with bank policies and regulatory requirements.
Directly manage the Call Center staff.
Collaborate with branch, operations, technology, and other teams to resolve issues, strengthen procedures, implement improvements, and support a positive customer and employee experience.