Assistant Operations Manager

Rinchem•Bensalem, PA

About The Position

The Assistant Operations Manager reports directly to the Operations Manager and participates in facility and operational management. The role assists the manager and supports supervisors in meeting operational targets and maintaining standards. The position helps maintain safety and accuracy on the assigned shift and supports high employee morale. The Assistant Operations Manager serves as the manager in charge on the assigned shift and is responsible for facility activities when the Facility Manager is absent. The role includes ensuring employees are trained and performing effectively, scheduling labor, maintaining showcase standards, meeting corporate and CSC goals, addressing employee and customer concerns, and recommending process improvements. The position also fills in for supervisors, leads and participates in projects, and develops proficiency in facility management functions such as performance management, budgeting, cost control, asset management, communications, and customer relationships.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
At least 1 year of experience in customer service, order fulfillment, inside sales, or a similar role.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to write routine reports and correspondence.
Ability to speak effectively and persuasively before groups of customers or employees.
Ability to relate effectively to employees at all levels and build and maintain successful relationships.
Proficiency in applicable computer programs.
Ability to obtain Rinchem Supervisor/Management Trainee Certification.
Ability to obtain other certifications required for the position.
Ability to learn and maintain working knowledge of regulatory subject matter needed to maintain compliance in warehouse activities.
Excellent project and time management skills.
Ability to travel up to 10% of the time.
Ability to lift up to 50 lbs.

Responsibilities

Manage facility activities in the absence of the Facility Manager.
Serve as the manager in charge on the assigned shift.
Ensure employee safety and efficient performance of duties.
Ensure shift employees are trained and proficient in their assigned duties.
Schedule labor effectively and use overtime when needed.
Maintain Showcase Standards on the assigned shift.
Use identified metrics to achieve and maintain Corporate and CSC goals.
Develop strategies to improve workplace efficiency and goal achievement.
Address employee and customer concerns.
Recommend continuous improvements to current processes.
Fill in for absent supervisors, with proficient knowledge of supervisor responsibilities and the ability to perform at least one Team Member’s duties.
Lead and participate in projects, promote project management excellence, and demonstrate working knowledge of Six Sigma and lean principles.
Learn and demonstrate proficiency in facility management functions, including employee performance management, budgeting and cost control, asset management, intercompany communication, and customer relationships and development.
Perform other duties as assigned by the Operations Manager.