Assistant Operations Manager - DMT

Ports America•Baltimore, MD

8d•$68,000 - $72,000

About The Position

The Assistant Operations Manager is part of Ports America’s Operations management team and supports the effective direction, planning, and supervision of terminal operations and staff. The role helps ensure safe, efficient, and productive operations for assigned customers, terminal areas, and cargo types, while contributing to operational and financial goals and applying Ports America’s values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect, and One Team. The position leads safety efforts, oversees staffing and labor planning, manages operational performance and costs, and works with terminal and maintenance departments to align equipment and operational needs. It also supports labor relations, payroll accuracy, employee performance management, training, compliance, and improvements to operating procedures. The role trains and mentors interns and entry-level Assistant Operations Manager staff and may travel to support other operations as needed. The position requires frequent walking, standing, and bending, with occasional sitting; climbing stairs and equipment multiple times per shift; lifting, pushing, or pulling up to 40 pounds; and working outdoors in changing hot and cold weather and around moving objects and machinery. The work environment may be hazardous for people unable to see or hear fast-moving heavy equipment. The anticipated annual salary range is $68,000–$72,000. Eligible employees may receive medical, dental, and vision coverage, retirement benefits, paid time off, paid holidays, and other company-sponsored benefits. Additional incentive compensation may be available. Employment-based immigration sponsorship is not offered; applicants must be legally authorized to work in the United States without current or future sponsorship.

Requirements

Bachelor’s degree in Maritime Operations, Supply Chain and Logistics, Business Administration, or a related discipline, or an equivalent combination of education and experience.
At least 5 years of management experience; preferably in operations, transportation, warehousing, supply chain, stevedoring, or comparable military environments.
Obtain and maintain a Transportation Worker Identification Credential (TWIC) issued by the Department of Homeland Security.
Valid U.S. driver’s license.

Nice To Haves

Knowledge of terminal operations, planning, and stevedore operations.
Experience and proficiency with computerized operating systems, terminal operating systems, and other relevant technology.
Demonstrated leadership experience managing union contracts and union labor.
Knowledge of applicable union work rules, collective bargaining agreements, and federal and state wage and hour laws.
Experience placing daily labor-hiring orders to staff an entire terminal.
Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations.
Knowledge of OSHA standards and procedures.

Responsibilities

Assume a lead role in managing the company’s safety program.
Ensure labor and staff comply with accident prevention, safety, and workers’ compensation programs and procedures.
Review area safety trends, implement corrective measures, and provide training resources as needed.
Develop short-range business plans to achieve company goals and objectives within the approved fiscal budget.
Identify cost-reduction opportunities and lead or support operational excellence initiatives.
Manage the work activities of foremen, labor, and other personnel to meet performance expectations and customer needs.
Determine daily labor requirements and ensure labor is ordered appropriately for the assigned area.
Make decisions about overtime costs and general expenditures in the best interests of the company and its customers.
Identify additional staffing and labor needs and contact appropriate representatives in advance to ensure cost-effective staffing and availability.
Ensure payroll accuracy and make appropriate changes as needed.
Develop, review, and approve efficient operational plans for all areas.
Coordinate with Maintenance and Repair (M&R) and Terminal departments to ensure equipment allocation meets operational demands.
Maintain positive labor relations and ensure Collective Bargaining Agreements are understood and followed.
Review and evaluate the performance of supervised employees and impose corrective action or discipline when warranted.
Advise leadership on labor matters and assist in adjudicating complaints, including grievances.
Participate in regular training and feedback for labor and management staff.
Communicate accountability areas and performance expectations to labor and management staff.
Develop, communicate, maintain, and improve operating and administrative procedures consistent with area procedures and objectives.
Ensure required certifications, training, and clearances are current for the employee and staff.
Ensure company policies, procedures, and controls are followed; ensure reports are accurate, timely, and submitted to appropriate recipients; and ensure staff and labor understand applicable procedures.
Train, mentor, and develop interns and entry-level Assistant Operations Manager staff.
Travel to support other operations as needed.
Perform other relevant duties and projects as assigned.