Assistant Operations Manager - DMT

Ports America Career Opportunity•Baltimore, MD

About The Position

The Assistant Operations Manager is part of Ports America’s operations management team and is responsible for directing the planning and supervision of terminal operations and staff. The role provides subject-matter expertise and leadership, delegates and mentors staff, and builds customer confidence while ensuring efficient, safe, and productive operations for assigned customers, terminal areas, and cargo types. The position contributes to operational and financial goals and incorporates Ports America’s values—Safety, Integrity, Pursue Excellence, Create Happiness, Connect, and One Team—into communication, behavior, and business dealings. The role leads safety efforts, develops short-range business plans, manages staffing and labor orders, oversees operational planning and equipment allocation, and ensures payroll and required reporting are accurate. It also supports positive labor relations, compliance with collective bargaining agreements, employee performance management, training, and the development of Interns and Entry Level AOM Staff. Travel to support other operations may be required. Employees may also perform other related duties as needed.

Requirements

Bachelor’s degree in Maritime Operations, Supply Chain and Logistics, Business Administration, or a related discipline, or an equivalent combination of education and experience.
At least 5 years of management experience.
Obtain and maintain a Transportation Worker Identification Credential (TWIC) issued by the Department of Homeland Security.
Valid U.S. driver’s license.

Nice To Haves

Management experience preferably in operations, transportation, warehousing, supply chain, stevedoring, or comparable military environments.
Knowledge of terminal operations, planning, and stevedore operations.
Experience and proficiency with computerized operating systems, terminal operating systems, and other relevant technology.
Demonstrated leadership experience managing union contracts and union labor.
Knowledge of applicable union work rules, collective bargaining agreements, and federal and state wage-and-hour laws.
Experience placing daily labor hiring orders to staff an entire terminal.
Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations.
Knowledge of OSHA standards and procedures.

Responsibilities

Lead the company’s Safety program for the assigned area and ensure labor and staff comply with accident-prevention, safety, and workers’ compensation procedures.
Review safety trends, implement corrective measures, and provide training resources as needed.
Develop short-range business plans that support company goals and operate within the approved fiscal budget.
Identify cost-reduction opportunities and lead or support operational excellence initiatives.
Manage the work activities of Foremen, labor, and other personnel to meet performance expectations and customer needs.
Determine daily labor requirements, order labor appropriately, and arrange additional staffing in advance to support cost-effective staffing and availability.
Make decisions about overtime costs and general expenditures in the best interests of the company and its customers.
Ensure payroll accuracy and make appropriate changes.
Develop, review, and approve efficient operational plans for all areas.
Work with M&R and Terminal Departments to ensure equipment allocation meets operational demands.
Maintain positive relations with labor and ensure collective bargaining agreements are understood and followed.
Review and evaluate employee performance and impose corrective action or discipline when warranted.
Advise Leadership on labor matters and assist in adjudicating complaints, including grievances.
Provide regular training and feedback to labor and management staff, and communicate accountability and performance expectations.
Develop, communicate, maintain, and improve operating and administrative procedures consistent with area procedures and objectives.
Ensure required certifications, training, and clearances are current for the manager and staff.
Ensure company policies, procedures, and controls are followed; reports are completed accurately and submitted on time; and relevant staff and labor understand procedures.
Train, mentor, and develop Interns and Entry Level AOM Staff.
Travel to support other operations as needed.
Perform other related duties and projects as assigned.