Assistant Operations Manager

The Suddath Companies•Plant City, FL

14d

About The Position

The Assistant Operations Manager supports the Operations Manager in executing and overseeing the performance of a specific location’s operation, including staffing, customer relations, performance, and overall operational direction. The role contributes to recruiting and developing staff and Independent Contractors, enforcing company policies and procedures, reviewing financial and performance measures, supporting budget development, and maintaining effective customer and vendor relationships. It also assists with operational compliance, quality control, records, licensing, and other areas requiring operational support. The position is part of Suddath, a company providing relocation and logistics services, including corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services. Work is primarily performed in a climate-controlled environment and includes sitting, walking, standing, typing, and communicating for prolonged periods.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience in transportation, logistics, or a related industry.
Valid state driver’s license.
Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Strong organization, communication, and problem-solving skills.
Ability to multitask and manage time effectively.
Sufficient English reading, speaking, and writing ability to understand and give directions and complete paperwork accurately.
Ability to operate standard office equipment and perform data entry and typing functions.

Nice To Haves

Four-year college degree in business, supply chain logistics, or a related field.
Experience working in a dispatch role.

Responsibilities

Develop an understanding of the business scope under DF Logistics and work toward maintaining certifications in the core business spectrum.
Assist in recruiting and developing staff and Independent Contractors.
Ensure company practices, policies, and procedures are consistently implemented and enforced.
Schedule and participate in negotiations with vendors, contractors, and service providers to secure value and service standards.
Assist in planning annual equipment, vehicle, and staffing needs for budget preparation.
Learn and review profit-and-loss performance, ensuring decisions and practices align with budget goals.
Review key performance measurements and identify and implement process-improvement strategies.
Keep the Operations Manager informed about performance, personnel matters, business opportunities, and other operational issues.
Conduct monthly meetings and training sessions for staff and Independent Contractors to inform and improve performance.
Protect, maintain, and ensure the safety, security, and proper use of company assets.
Monitor staff and Independent Contractor performance, adjust strategies or tactics as appropriate, and make recommendations to the Operations Manager.
Build effective customer communications and relationships so performance goals are understood and achieved and new business opportunities are pursued.
Promote the company mission and implement and enforce company policies, standards, and procedures.
Develop, recommend, and help manage the annual operating budget in collaboration with the Operations Manager.
Drive initiatives that contribute to long-term operational excellence.
Ensure compliance with local, federal, and state legislation concerning personnel, equipment, vehicles, and buildings.
Coordinate, resolve, and respond to issues affecting operational performance.
Monitor Quality Control Scores and address them with Independent Contractors.
Design and implement a Quality Control Scores incentive program with the Operations Manager.
Help organize and maintain Independent Contractor files and equipment files.
Help maintain Independent Contractors’ required licensing.
Assist in other operational areas as needed and perform other duties as assigned.