Assistant Operations Manager- S+R
About The Position
This role assists the leadership team in achieving labor and revenue goals by overseeing the day-to-day operations of the entire facility. The Assistant Operations Manager ensures adherence to operational and service standards, assists in the execution of action plans to enhance profitability, and maintains uniform standards and a professional appearance for all team members. The position involves providing professional, friendly, and engaging service to guests and team members, collaborating on productivity improvements, and guiding hourly team members. Responsibilities also include fine-tuning schedules, assisting with equipment maintenance, ensuring property maintenance exceeds standards, completing team member reviews efficiently, promoting team member retention, becoming proficient in company systems (Aloha, Sacoa, Sync, etc.), and assisting in the development of future leaders.
Requirements
- Standing for long periods of time with frequent bending and turning.
- Must be able to lift 40 lbs.
- Ability to work in a fast-paced environment.
- Ability to withstand extreme hot/cold temperatures.
- Ability to flex schedule as needed.
- TABC certification required.
- Food Service Manager certification required.
- Goes beyond the normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responds to Guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
- Cooperates with all team members when assigned additional tasks and listens to others with compassion.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Maintains uniform standards.
Responsibilities
- Assist leadership team in achieving labor and revenue Goals.
- Assists in the oversight of the day-to-day operations throughout the entire facility while ensuring adherence to all operational and service standards.
- Assists with the effective execution of action plans to enhance profitability.
- Maintains uniform standards and a professional appearance for all Team Members.
- Consistently provides professional, friendly and engaging service to Guests and team members.
- Collaborates on a daily basis with team members on ways to improve productivity.
- Works hand in hand with hourly team members giving guidance.
- Assist in fine tuning schedules prior to posting.
- Assist Tech Services- when needed- to ensure all equipment is working properly.
- Works with Operations Manager to ensure Property Maintenance exceeds standards.
- Assist in ensuring front-line team member reviews are completed efficiently and in a timely manner.
- Actively works to promote the retention of our quality Team Members.
- Works to become proficient in all of our systems and processes (Aloha, Sacoa, Sync, etc.).
- Assist in development of team members into future leaders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
