Assistant Birthday Manager- S+R

Entertainment Services LLC•Garland, TX

9d•Onsite

About The Position

This role is responsible for assisting in the coordination, setup, and execution of birthday parties and events. The Assistant Birthday Manager will support the party room/lane operations, assist with booking and planning, and ensure a high-quality experience for clients. This position also involves serving guests, training new staff, managing on-shift personnel, processing payments, and maintaining party supplies. The role requires flexibility to assist in other areas as needed and adherence to company standards for appearance and professionalism.

Requirements

Must be at least 16 years old (18 years old to serve alcohol with valid TABC).
Must possess a valid Food Handler’s Certificate or other similar license per local code.
Standing for long periods of time with frequent bending and turning.
Must be able to lift 40 lbs.
Must be able to communicate with guests and explain packages.
Must be willing to sing Happy Birthday and be comfortable leading a group of guests.
Goes beyond the normal expectations without compromising the company mission, vision and values.
Demonstrates the ability to be courteous and accountable in all situations.
Responding to guests’ special requests in a courteous and accountable fashion.
Monitors the consistency of the product provided to all guests.
Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
Cooperates with all team members when assigned additional tasks and listens to others with compassion.
Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
Maintains appearance and/or uniform standards.
Must be eligible to work in the United States (verified through E-verify).
Must pass a background check upon hire.

Responsibilities

Coordinating, setting up, cleaning, and maintaining the party room/lane.
Assisting with birthday tours, booking of birthdays, planning, and day-of party execution.
Serving food, beverages, and cake to party guests.
Delivering the best possible experience for birthday clients and helping resolve minor guest issues.
Assisting with training of new hire party hosts and event coordinators.
Assisting with managing the hosts and event coordinators on shift.
Closing out party payments through the POS system.
Monitoring parties to ensure they adhere to strict party timing schedule.
Assisting with maintaining party supplies at par levels.
Assisting as needed in other areas as requested by a lead or manager.
Maintaining uniform standards and a professional appearance.