Assistant Restaurant Manager- S+R

Entertainment Services LLC•Garland, TX

2d•Onsite

About The Position

This role assists in the day-to-day operations of Restaurant and Bowling Lanes service, ensuring all service and product standards are exceeded. The Assistant Restaurant Manager meets regularly with the department manager to ensure service goals, training needs, and all departmental goals remain on target. This position also supports all F&B departments in achieving their financial and operational targets and assists the Restaurant Manager and HR Manager in the selection, training, and development of all restaurant team members. The role promotes development through well-planned cross-training programs and assists in department schedules and daily floor charts for Servers. Key responsibilities include ensuring the implementation of standards in guest service, refining service and bar/beverage standards, collaborating with bartenders on menu turns and drink specials, and assuring consistent maintenance of F&B systems and control procedures. The Assistant Restaurant Manager also assists in controlling F&B, labor, and operating expenses, ensuring F&B operations meet sanitation and safety compliance, and periodically checking TABC and Food Handler compliance. The role consistently offers professional, friendly, and engaging service, performs table touching for guest satisfaction, and effectively trains FOH Team members in Open Table. Assistance in other areas as requested by a manager and maintaining uniform standards are also part of the duties.

Requirements

Standing for long periods of time with frequent bending and turning
Must be able to lift 40 lbs
Ability to work in a fast-paced environment
Ability to withstand extreme hot/cold temperatures
Must be proficient in menu knowledge and food service basics
Must possess a valid Food Handler’s Certificate or other similar license per local code
Must be at least 18 years old
Obtain training certification per company policy
Must possess a valid TABC or other legal license to sell/serve alcohol per local code
Goes beyond the normal expectations without compromising the company mission, vision and values.
Demonstrates the ability to be courteous and accountable in all situations.
Responding to guests’ special requests in a courteous and accountable fashion.
Monitors the consistency of the product provided to all guests.
Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
Cooperates with all team members when assigned additional tasks and listens to others with compassion.
Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
Maintains uniform standards.
1+ year Prior Guest Service Experience in Restaurant Hospitality.
Ability to Anticipate and Respond to Guests needs in a Timely and Friendly Manner.
Excellent written and verbal communication skills.
Ability to use a point of sale system and other electronic devices.

Nice To Haves

Military Service Background Highly Desired.

Responsibilities

Assist in the day-to-day operations of Restaurant and Bowling Lanes service, ensuring all service and product standards are exceeded.
Meets regularly with department manager to ensure service goals, training needs, and all departmental goals remain on target.
Assist in supporting all F&B departments in the achievement of their financial and operational targets.
Assist Restaurant Manager and HR Manager in selection, training and development of all restaurant team members to ensure timely recruitment, training, and career growth.
Promotes development through well planned cross training programs.
Assist in department schedules as initiated by the Restaurant Manager.
Assist in development of daily floor charts for Servers.
Ensures the implementation of standards in guest service and constantly seek ways to improve product and service as well as increase volume and profits.
Consistent maintenance and refinement of service, bar/beverage standards through team work.
Collaborates with the bartenders in refinement of successful seasonal bar menu turns and drink specials as directed by Director of F&B.
Assures consistent maintenance of F&B systems and control procedures in all restaurant operations.
Assist in control of F&B, labor and operating expenses within the restaurant department.
Ensures all F&B operations meet sanitation and safety compliance for FOH.
Periodically checking TABC and Food Handler compliance.
Consistently offers professional, friendly and engaging service to guests and team members.
Table Touching to ensure complete Guest Satisfaction.
Effectively train FOH Team members in Open Table.
Assist as needed in other areas as requested by a manager.
Maintain uniform standards and a professional appearance for all Team Members.