Assistant National Account Manager - Security

GardaWorld•Dallas, TX

8d•Remote

About The Position

The Assistant Client Portfolio Manager is not a traditional operations management position. This role is designed to develop the future strategic leader of one of GardaWorld Security Services’ largest and most complex client portfolios. Working directly alongside the National Account Portfolio Director, this individual will become the trusted second-in-command responsible for helping manage a multi-faceted enterprise account while learning every aspect of strategic account leadership. The successful candidate will partner closely with internal and client stakeholders, support financial oversight, coordinate large-scale projects, analyze business performance, and help drive strategic initiatives across a complex portfolio consisting of physical security operations, special events, retail security, alarm response, and other integrated security programs. This position is intentionally designed as a succession role. The individual selected will receive extensive mentorship while progressively assuming greater ownership of client relationships, strategic initiatives, and business decisions. While previous security industry experience is beneficial, it is not required. We are seeking a strong business leader who has successfully managed complex client relationships, understands financial performance, and thrives operating in high-visibility enterprise environments.

Requirements

Authorized to work in the United States
A minimum of five (5) years of experience leading business operations, strategic accounts, consulting, enterprise services, customer success, operations, management, or similar leadership roles.
Experience managing complex client relationships.
Strong financial and business acumen.
Experience owning business metrics and performance.
Project management experience.
Experience influencing cross-functional teams.

Nice To Haves

Previous security industry experience is beneficial, but not required.

Responsibilities

Serve as a strategic partner to the National Account Portfolio Director.
Build trusted relationships with executive-level client stakeholders.
Participate in executive business reviews and strategic planning meetings.
Assist in developing long-term client partnership strategies.
Help identify opportunities to improve client satisfaction and expand services.
Monitor portfolio financial performance.
Review profitability, revenue trends, labor costs, and operational metrics.
Assist with budgeting and forecasting.
Review pricing proposals and business cases.
Support invoice reconciliation and financial reporting.
Analyze KPIs and recommend business improvements.
Lead strategic initiatives and enterprise projects by coordinating large-scale staffing efforts, special events, client expansions, program implementations, and cross-functional initiatives while ensuring successful execution from planning through completion.
Partner across the organization to support the portfolio, collaborating with operations, branch leadership, HR, Finance, Recruiting, and Executive Leadership to drive business outcomes without direct day-to-day operational management.
Analyze business performance and communicate strategic insights by preparing executive-level presentations, KPI dashboards, financial summaries, business reviews, and recommendations that support client success and portfolio growth.
Develop through hands on mentorship, progressively assuming greater responsibility for client relationships, business planning, strategic decision making, and overall portfolio leadership as part of a formal succession plan.
Perform other duties as assigned.