Assistant Marketing Manager

Wyndham Hotels & Resorts • Williamsburg, VA

1d

About The Position

The Assistant Marketing Manager assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. The role also assists with interviewing, hiring, supervising, training, developing, and managing associates’ behavior and performance.

The position directly supervises In-House Marketing staff, including assigning work, conducting performance reviews, motivating and rewarding associates, and providing discipline when necessary. It maintains site marketing penetration standards; prepares daily and weekly reports; coordinates with In-House and Front Line sales management about tour availability and flow; and handles tour-status issues, departmental records, and supplies. Other duties may be assigned.

Travel requirements are minimal. The position requires a high school diploma, GED, or equivalent, and two years of marketing experience, primarily in the vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of that education requirement.

Requirements

• High school diploma, GED, or equivalent; experience equivalent to the education requirement may be accepted in lieu of it.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and the ability to maintain a high level of professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Ability to maintain up-to-date knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise In-House Marketing staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding associates, and providing disciplinary action when necessary.
• Maintain total site marketing penetration standards set by management.
• Run daily reports, including the Daily Arrival Report, Daily In-House Report, and Owner Arrival report.
• Prepare and submit daily and weekly status reports, including show factors and penetration rates, in time for corporate deadlines, and prepare other reports as needed.
• Coordinate with In-House and Front Line sales management regarding available tour seats and potential tour flow.
• Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral material and uniforms.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED