Assistant IPC Marketing Manager

Hilton Grand Vacations • Honolulu, HI

11d

About The Position

The Assistant IPC Marketing Manager leads the field IPC marketing team, which focuses on booking tours, selling packages, and generating leads to achieve targets and budgets. The role provides clear communication and direction, training, coaching, mentoring, and day-to-day operational management. It also helps the team adapt to environmental and organizational changes and promotes a unified team working toward shared goals while exemplifying Hilton values.

The Assistant Marketing Manager leads and develops Marketing Representatives, handles escalated guest concerns, monitors lead flow and performance measures, and supports budget, regional, and company goals. The role ensures accurate information, consistent messaging, quality service, compliance with company policies and brand standards, and effective cross-departmental processes. It also facilitates training, supports employee development, implements operational improvements, and takes on additional projects as needed. The schedule is flexible and includes weekends and holidays.

Requirements

• At least 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Ability to resolve complex guest, customer, or vendor concerns professionally and with a high level of service.
• Strong verbal and written communication skills for engaging guests, team members, and business partners.
• Excellent organization, time management, and multitasking skills in a fast-paced, achievement-focused environment.
• Ability to manage multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

• At least 3 years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• At least 3 years of management experience with responsibility for team development, performance management, and operational results.
• Success leading teams in a customer-focused, goal-oriented environment.

Responsibilities

• Lead, coach, and develop Marketing Representatives through training, mentorship, performance feedback, and accountability.
• Act as the primary escalation point for guest concerns and resolve complex issues professionally and compassionately.
• Manage lead flow and track performance measures to support budget, regional, and company goals.
• Ensure accurate information, consistent messaging, outstanding service, quality assurance, communication standards, and scripting compliance.
• Ensure adherence to company policies and procedures, conduct performance management conversations, and support employee development.
• Partner across departments to improve communication, team handoffs, processes, and operational results.
• Facilitate ongoing training about company updates, benefits, procedures, and performance expectations.
• Uphold brand standards in guest interactions, marketing collateral, and physical environments.
• Evaluate business needs, operational challenges, and process improvements; make sound decisions and implement change initiatives.
• Lead with integrity, professionalism, and sound judgment while supporting team members and guests.
• Take on additional projects and responsibilities that support organizational objectives.

Benefits

• Medical, dental, and vision insurance from Day One.
• Paid time off, including paid sick days and parental leave.
• 401(k) savings plan with company match.
• Life insurance.
• Company stock purchase program.
• Tuition reimbursement for continuing education in job-related degree and certification programs.
• Discount travel programs and other Team Member benefits.
• Base pay of $54,880 per year, plus commissions and bonuses governed by a compensation plan; targeted annual earnings of $98,000, with some Team Members earning more based on individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED