Assistant Manager - Futute Takeover

ResProp Talent•San Antonio, TX

About The Position

ResProp Management is hiring an Assistant Manager for a potential new property takeover in San Antonio, with an anticipated transition between mid-December and early January. The property includes an affordable housing component, so affordable housing experience is highly preferred. The Assistant Manager supports property operations, leasing, resident relations, accounting, collections, and owner relations while helping the community meet occupancy and retention goals.

Requirements

At least one year of leasing experience in residential property management.
Ability to work a varied schedule, including weekends and holidays as required.
Cheerful attitude and focus on customer service.
Strong written and verbal communication skills.
Technology savvy and able to learn and work with property management applications.
Strength in sales, leasing, closing, delinquency management, and renewal management.

Nice To Haves

Affordable housing experience is highly preferred.
Bachelor’s degree preferred.
Bilingual in English and Spanish.

Responsibilities

Lead leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
Initiate lease violations, late-rent notices, and evictions as needed.
Assist the Property Manager with month-end accounting.
Support the leasing process from tour through move-in, including closing the sale, completing lease documents, and inspecting apartments.
Explain property features in terms of prospective residents’ needs.
Follow up with prospective and current residents to support occupancy and retention goals.
Build resident relationships through courteous, timely responses to needs and concerns.
Respond to resident complaints, questions, and requests, taking appropriate action to resolve service issues and support satisfaction and retention.
Work with teammates to plan and organize resident events.
Train and develop teammates, provide on-the-job training to leasing consultants, and schedule company training.
Inspect and prepare the property daily for cleanliness, including the office, models, compactor, vacant units, curb appeal, and amenity areas; touch up model and vacant units and maintain a clean work area and office.
Handle in-house bad-debt collections.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing community performance updates and information, and responding to owner requests.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.