10160 Assistant Store Manager

Sally Beauty•Clermont, FL

21d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the responsibilities described and assume all primary duties when the Store Manager is absent. The role supervises and supports associates’ daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and encourage customer loyalty. It ensures brand standards are maintained across merchandising, planograms, marketing, back rooms, and dress code; resolves customer concerns; and analyzes store trends and customer demand. It also engages, trains, and develops associates, recruits candidates, coaches or counsels team members, enforces company policies, resolves associate concerns, communicates company information, and supports an inclusive workplace. The Assistant Manager ensures company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS. Store operations include inventory ordering and shipment processing, payroll-hour management and scheduling, opening and closing procedures, and timely completion of company directives and projects. The role also promotes a safe store environment, enforces safety and loss-prevention procedures, protects company assets through inventory and cash controls, uses available reporting and technology, and ensures HAZMAT training and execution compliance. The position may require working in other stores from time to time. The physical work includes extended periods of standing and walking, recurring bending and reaching, and lifting moderately heavy items such as shipment or record boxes. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles; normal safety precautions apply.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with the team and management.
Scheduling availability to meet the needs of the business.
The position requires extended standing and walking, recurring bending, crouching, stooping, stretching, or reaching, and recurring lifting of moderately heavy items; above-average agility and dexterity may be required.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver a strong customer experience, maximize sales and KPIs, and build customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a point of contact for customer issues and concerns, and analyze store trends and customer demand.
Engage, train, develop, recruit, coach, and counsel associates to support team results and future staffing needs.
Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Manage inventory ordering and shipment processing, payroll hours and scheduling, store opening and closing procedures, and timely follow-through on company directives, assignments, and projects.
Maintain a safe store environment and enforce safety, loss-prevention, inventory, cash-control, and HAZMAT procedures.
Use available reporting, tools, and technology to support store operations and protect company assets.
Perform all primary duties when the Store Manager is not present.