Assistant Manager

Lava Island•Tucson, AZ

168d•$26 - $28•Onsite

About The Position

The Assistant Manager oversees daily operations and leads the team on shift, with a focus on safety, hospitality, and teamwork. The role may specialize in Cafe or Parties but supports the entire facility as the on-site leader, working closely with the General Manager and Operations Manager to keep the park running smoothly. This is an active, hands-on role involving substantial movement and varied responsibilities. The Assistant Manager serves as Manager on Duty, often the primary leader on-site, and helps create a safe, guest-focused environment while keeping operations and service running effectively. Growth may lead to Operations Manager and General Manager roles.

Requirements

Age 18 or older.
High school diploma or equivalent.
ServSafe Manager Certification, or ability to complete it within 30 days.
Experience in a guest-facing hospitality leadership role.
Ability to lead large teams respectfully and confidently; the posting describes supervising a team of 15 or more.
Reliable, professional presence during high-volume shifts.
Ability to stand for long periods and lift up to 50 lbs.
Must be available evenings, weekends, and holidays.
Background check and drug screen.
Ability to work a mix of daytime, evening, and weekend shifts; weekends are required.

Nice To Haves

A people-first leadership approach with hospitality or guest-facing experience.
Strong communication and leading by example.
Organization, adaptability, and composure under pressure.
Hands-on approach and willingness to support the team wherever needed.
Focus on safety, service quality, and guest satisfaction.
Growth-minded, reliable, and team-oriented.

Responsibilities

Coach, train, and motivate team members during shifts.
Hold the team accountable to performance expectations and hospitality standards.
Foster a positive, safe, guest-focused culture.
Serve as Manager on Duty and lead the team on-site.
Oversee guest-facing and behind-the-scenes areas during shifts.
Ensure safety, cleanliness, and operational flow across the park.
Respond to guest concerns and resolve issues with empathy.
Collaborate with the Operations Manager and General Manager on expectations and issue escalation.
Monitor team productivity and guest satisfaction.
Execute daily checklists, performance benchmarks, and guest experience standards.
Support food service efficiency, throughput, and accuracy.
Assist with parties, events, and projects assigned by the General Manager.