Assistant Manager Hardee's (1849)

Hardee's•Kingsport, TN

About The Position

The Assistant Manager achieves sales growth and maintains company standards of excellence for an assigned shift by managing food-service activity, assigning tasks, overseeing cash control, and focusing on high-quality food and hospitality. Under the direction of the General Manager, the role helps train Team Members, supports the General Manager, assists with overall operations, and helps develop and retain Team Members. The position supervises Team Members and Shift Leaders and helps maintain quality, service, cleanliness, profitability, and compliance with company procedures and applicable regulations. It also involves staff training coordination, inventory and payroll controls, operational records, building and equipment upkeep, cash management, and enforcement of sanitation, safety, security, and HR policies.

Requirements

Excellent communication, interpersonal, and leadership skills.
Ability to maintain the respect of the team.
Customer-driven focus.
Ability to make effective decisions under pressure and delegate tasks appropriately.
Strong conflict-resolution skills.
Excellent organizational and prioritization skills.
Ability to work with others as a team.
Ability to meet performance standards.
Ability to take initiative and solve problems.
Able to stand for long periods of time.
Able to work around high temperatures and others in close quarters.
Able to lift 50–75 pounds comfortably.
Able to work with various cleaning products.

Responsibilities

Supervise Team Members and Shift Leaders, maintaining standards for quality, service, cleanliness, and profitability.
Coordinate staff training with team trainers.
Maintain cooperative working relationships with management and fellow Team Members.
Handle HR issues as they arise, including disciplinary write-ups.
Conduct team meetings as needed to discuss operations, procedures, and promotions.
Conduct weekly inventories.
Control payroll to meet company labor-cost standards.
Control inventory to meet company GAP standards.
Support the management team and General Manager in operational decisions.
Maintain reports and records according to company standards and applicable state and federal regulations.
Maintain the building and equipment using proper operating, cleaning, and preventive-maintenance procedures.
Assume responsibility for cash for all shifts, including bank deposits, and ensure cash procedures are followed.
Ensure sanitation, safety, and security policies and procedures are observed and enforced.
Meet company standards for personal appearance and display professionalism.
Follow HR, sanitation, safety, and security policies and procedures to provide a safe and compliant environment.
Perform other tasks as directed by management.