Shift Manager Hardee's (1849)

Hardee's•Kingsport, TN

About The Position

The Shift Leader assists the Assistant Manager and General Manager with management activities and duties, ensuring that restaurant operations are consistent with and support the business plan. The role ensures Team Members perform their responsibilities and meet expectations. It focuses on providing outstanding hospitality, maintaining operating standards, overseeing staffing and labor costs, training and directing team members, and supporting sales and profitability. The position also requires enforcing sanitation, safety, security, and human resources policies and maintaining a professional appearance.

Requirements

Must be at least 18 years old.
Must be willing to work flexible hours, including opening and closing shifts.
Must have reliable transportation and a method of communication with the restaurant, such as a phone or email.
Excellent communication, interpersonal, and leadership skills.
Ability to maintain the respect of the team.
Guest-driven focus.
Ability to make decisions under pressure and delegate tasks appropriately.
Excellent organizational and prioritization skills.
Ability to work with others as a team.
Ability to meet performance standards.
Ability to take initiative and solve problems.
Ability to stand for long periods, work around high temperatures and in close quarters, lift 50 pounds comfortably, and work with various cleaning products.

Responsibilities

Ensure hospitality is outstanding by anticipating and exceeding guest needs and responding promptly and positively to situations and requests.
Monitor all aspects of restaurant operations, anticipate problems, and take initiative to correct problem areas.
Enforce and maintain quality, service, and cleanliness standards.
Monitor and maintain appropriate staffing levels and labor costs.
Create a friendly atmosphere for Team Members and Guests.
Train, direct, and supervise Team Members.
Support efforts to maximize sales and profits and minimize controllable costs.
Plan, organize, and implement operational routines and activities during the shift.
Maintain cooperative working relationships with management and fellow team members.
Ensure sanitation, safety, and security policies and procedures are observed and enforced.
Maintain a professional appearance that meets company standards.
Follow HR, sanitation, safety, and security policies and procedures to provide a safe and compliant environment.
Perform other tasks as directed by management.