About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows company policies and procedures, and expects the crew to do the same. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The position includes general store-team tasks such as operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The role may involve delivering products and flyers or door hangers within a designated delivery area, with access to an insured vehicle required. The work involves standing and walking for much of the shift, handling supplies and food, and using hands continuously for tasks such as preparing pizzas and operating tools. It can involve lifting and carrying items weighing up to 50 pounds, reaching above 72 inches, bending, crouching, pushing or pulling trays, and occasionally climbing stairs or a ladder. Delivery work may require navigating multiple flights of stairs. The work environment includes temperature variation, hot surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped cooler spaces, and sometimes adverse weather. Employees must be able to communicate with customers and coworkers, perform repetitive tasks, work alone or with others and under stress, and make judgments and decisions.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, including by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for deliveries.
  • Ability to perform the physical activities described, including standing, walking, lifting and carrying supplies weighing up to 50 pounds, reaching, bending, and occasional climbing.
  • Ability to navigate delivery locations, including adverse terrain, multi-story buildings, private homes, and other delivery sites.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, and cash; manage food and complete related paperwork.
  • Staff the shift, follow schedules, and ensure attendance and punctuality.
  • Set an example by following all company policies and procedures and ensuring the crew does the same.
  • Maintain store image, standards, and cleanliness.
  • Provide customer service and manage customer relations.
  • Support marketing and store profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers.
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