General Manager - Acworth, GA

Petco•Acworth, GA

3d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and process. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The General Manager leads people and business performance, including hiring, training, coaching, development, sales growth, profitability, labor, payroll, expenses, merchandising, inventory, and operational execution. They represent Petco in the community through local events, adoption initiatives, and partnerships. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
High school diploma or GED preferred.
Internal candidates may be required to complete Petco leadership development programs.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Limited travel may be required for training, meetings, or community engagement.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across Pet Care Center roles.
Build an inclusive, collaborative, energized team; coach in the moment, celebrate successes, and support partner growth.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, career development, teamwork, inclusion, and shared ownership.
Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
Analyze financial and operational results, reporting, audits, and Pet Care Center visits, then take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships.
Regularly lead by example on the sales floor, engage with customers, provide assistance, and perform cashiering and point-of-sale transactions.
Occasionally perform duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.