Automotive Retail Assistant Manager

Belle Tire•Grand Rapids, MI

3d•Onsite

About The Position

The Assistant Manager supports the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. This hands-on leadership role drives results, develops team members, and ensures efficient store performance while modeling Belle Tire’s culture and values. The Assistant Manager serves as manager on duty in the Store Manager’s absence and helps prepare for advancement into store management. The position is based in a tire and automotive service retail store. Work takes place in a fast-paced workshop environment with varying hours Monday through Saturday. Physical demands include extended standing and lifting up to 75 pounds, with exposure to moderate noise, temperature changes, and shop conditions. Travel may be required for meetings, training, or multi-store support.

Requirements

High school diploma or equivalent.
2–4 years of leadership experience in a retail or related customer-facing environment.
Ability to lead teams, drive sales, and deliver excellent customer experiences.
Strong communication, problem-solving, and decision-making skills.
Financial literacy and comfort with operational reporting and performance metrics.
Proficiency in POS systems, reporting tools, and Microsoft Office applications.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Support the Store Manager in coaching, developing, and motivating the store team.
Lead by example and foster accountability, teamwork, and engagement in accordance with Belle Tire’s culture and values.
Observe and assist with team huddles, and provide real-time coaching, feedback, and training.
Act as manager on duty in the Store Manager’s absence, maintaining alignment and continuity.
Connect daily activities to broader store goals and support continuous improvement.
Champion Belle Tire’s 6-Step Sales Process and actively engage customers to identify needs, present solutions, and close sales.
Support sales of all product lines, including commercial and national accounts.
Monitor customer feedback and help maintain high service standards and long-term customer relationships.
Oversee daily store functions, including workflow, scheduling, inventory, cleaning, and shop coordination.
Support compliance with company policies, safety protocols, and operational procedures.
Communicate and execute company initiatives in a timely manner.
Partner with the Store Manager on vendor relationships, product availability, and shop productivity.
Assist with P&L management by monitoring sales, labor, and expenses.
Analyze reports and metrics to identify improvement opportunities and help achieve store goals and financial targets.
Maintain accurate reporting, recordkeeping, and inventory management.
Reinforce Belle Tire’s beliefs, behaviors, and customer-first mindset, and promote a respectful, inclusive, high-energy workplace.
Strengthen team morale, collaboration, and pride in the Belle Tire brand.