Assistant Manager

Cellco Partnership • Walnut Creek, CA

13d • Onsite

About The Position

The Assistant Manager inspires and develops a retail sales team while creating exceptional customer experiences. The role drives sales targets, supports financial performance and store merchandising, and helps customers choose wireless products and services. The Assistant Manager leads by resolving customer issues, assisting with transactions, and coaching team members to deliver excellent service and meet sales metrics and quotas.

The role also leads store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening facilities, network, or IT trouble tickets as needed. Responsibilities include monitoring inventory, restocking shelves, maintaining device security and store cleanliness, ensuring planogram compliance, and completing store opening and closing activities.

This is an onsite, worksite-based position with 40 scheduled hours per week. Base pay is listed as $25.48 per hour for the location on the requisition; the posting also describes annual base pay of $42,000–$55,000, with the opportunity to earn commissions based on team sales performance.

Requirements

• An associate’s degree or two or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
• Ability to lead collaboratively, inspire team members, engage customers, drive results, use good judgment, and provide developmental feedback.
• Ability to manage multiple priorities while maintaining attention to detail and people.

Nice To Haves

• Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
• Skill in negotiation and conflict negotiation, with the ability to build trust and act as an influencer.
• Strong written and oral communication skills.
• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

• Inspire and develop sales team members to deliver exceptional customer experiences.
• Drive sales targets, financial results, and store merchandising performance.
• Resolve customer issues and assist with customer transactions.
• Train and coach team members, identify selling-skill gaps, and create and implement development plans to meet or exceed individual sales metrics and quotas.
• Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance requirements.
• Open facilities, network, or IT trouble tickets as needed to maintain store uptime and functionality.
• Monitor inventory, restock shelves, maintain device security, and keep the store clean.
• Manage store merchandising and planogram compliance according to company expectations.
• Complete store opening and closing activities.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives; past awards have included travel, gifts, and other rewards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Paid parental leave: eight weeks for eligible new parents, with the possibility of up to 16 weeks for the birthing parent when paired with short-term disability.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services, plus additional employee discounts.
• Short- and long-term disability insurance, basic and supplemental life insurance, and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Up to eight company-paid holidays and up to six personal days per year.
• Adoption assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, with additional vacation accruing with service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree