Assistant Manager

Potbelly Corporate • Fort Worth, TX

1d • Onsite

About The Position

The Assistant Manager is the co-leader of a Potbelly shop, helping create a welcoming environment of belonging and teamwork for team members and customers. This role supports shop operations, team development, customer service, sales, and financial performance. The position requires a minimum of 45 hours per week and the ability to stand or walk for 8–9 hours or as needed. Open availability is preferred.

Requirements

• At least 18 years of age.
• Meet all state Food Safety requirements and obtain a Food Safety Certification; after two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Strong organizational skills and ability to multitask.
• Comfort working in a bustling kitchen environment.
• Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• Strong business acumen.
• Ability to stand or walk for 8–9 hours or as needed.
• Ability and stamina to work a minimum of 45 hours per week.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Nice To Haves

• At least 2 years of management experience in a restaurant or retail environment.
• Knife skills.
• Open availability.

Responsibilities

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Interview candidates and recommend hiring Associates, Certified Trainers, and Shift Leaders.
• Develop and maintain a Good Vibes culture that supports attraction and retention.
• Schedule Associates, Certified Trainers, and Shift Leaders effectively.
• Update the communication board with critical shop information.
• Attend regularly scheduled meetings.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash-handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales, including sourcing and blitzing outside the shop for recruiting and marketing.
• Assist the General Manager with controlling cost of goods, variances, and inventories.
• Control assigned P&L line items.
• Maintain deadlines and prioritize while running an effective shift.
• Comply with food, cleanliness, and safety health standards.
• Effectively handle customer complaints and issues.
• Perform other duties as assigned.

Benefits

• Competitive pay with performance-based annual raises.
• Medical, dental, and vision insurance.
• Domestic partnership benefits.
• Paid parental leave.
• FSA and HSA with employer contribution.
• Commuter benefit program.
• Retirement savings 401(k) with company match.
• Employee Assistance Program.
• Paid Time Off.
• Discount program.
• Flexible work schedule.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed