Assistant Store Manager (Full-time) - Grovetown, GA

Hibbett•Grovetown, GA

15d

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining approaches to achieve store goals. The role requires knowledge of each product area or department, adherence to the visual manual and other company policies and standards, and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager assumes supervisory control of the store when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position supports personnel recruiting, training, and evaluation; guides employees and customers across departments; monitors inventory, sales statistics, and expenses; and helps ensure profitability and the completion of departmental responsibilities. It also involves maintaining customer service standards, promoting products and services, protecting company assets and financial information, and completing general administrative duties.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and overall store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.