Assistant Manager-6000

El Pollo Loco • Los Angeles, CA

6d

About The Position

The Assistant Manager works closely with the General Manager to maintain high standards of quality, cleanliness, and customer satisfaction. This role is an important step toward assuming General Manager responsibilities and requires a proactive, hands-on approach, willingness to cross-train, and support for different aspects of restaurant operations. The Assistant Manager helps ensure the restaurant operates according to El Pollo Loco policies, procedures, and standards, and trains and develops restaurant team members.

Requirements

• Must be at least 18 years old.
• Must be certified on all EPL SPECS positions or have 2–4 or more years of restaurant supervisory experience.

Nice To Haves

• High school diploma or equivalent (GED) preferred.

Responsibilities

• Work with the General Manager to monitor and control labor costs through effective scheduling, cross-training, and team-member retention initiatives.
• Manage restaurant opening and closing procedures, including security protocols.
• Coordinate crew tasks for setup, food preparation, and cleaning.
• Conduct inventory checks and update the inventory system.
• Handle food deliveries and ensure inventory records are accurate.
• Ensure customer-service and speed-of-service metrics meet company goals and standards.
• Maintain restaurant cleanliness in accordance with company and health and food-safety standards.
• Ensure compliance with safety practices and Quality, Service, Cleanliness (QSC) standards.
• Direct and prioritize team-member tasks during shifts.
• Cover workstations and provide break coverage as needed.
• Adjust shift staffing based on sales volume and productivity needs.
• Monitor and adjust food production as needed.
• Welcome customer feedback and address comments or concerns using EPL’s Just Say Yes Policy.
• Promptly communicate customer feedback to the restaurant management team for resolution and continuous improvement.
• Train and develop restaurant team members.

Benefits

• Competitive pay and quarterly bonuses
• No overnight hours
• Free meals during your shift
• Employee discount on food
• Career growth potential and promotion from within
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Paid vacation
• Paid sick time
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Employee Assistance Program
• Life insurance
• Legal insurance
• Long-term disability coverage
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed