Assistant Manager(04225) - 1201 London Blvd.

Domino's Franchise•Portsmouth, VA

15h

About The Position

The Assistant Manager is responsible for the results and operational standards of assigned Domino’s Pizza stores. The role ensures food, labor, service, and store budget goals are met; stores are staffed and team members are trained; and maintenance, equipment, inventory, safety, and security procedures are properly managed. The Assistant Manager also supports implementation of new products and ideas, monitors store performance, and ensures accurate and timely completion of reports and paperwork. The role includes reviewing profit and loss results with a direct supervisor each month, conducting self OERs during the first week of each period and addressing findings, completing evaluations and raises as needed, and ensuring stores meet or exceed minimum TIPS and Domino’s Pizza standards and operate at a minimum four-star level. The position requires a minimum 50-hour work week, one day off, and one on-call day. Store-level procedures include courteous customer service, accurate order confirmation, proper food handling and product procedures, and compliance with delivery, cash-handling, and workplace safety rules.

Requirements

Work a minimum of 50 hours per week, with one day off and one on-call day.
Demonstrate polite, courteous, helpful, and knowledgeable customer service.
Know and demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Follow Domino’s Pizza product, operational, safety, security, delivery, and store standards.
Drivers must have completed Safe Delivery CBT.
Drivers must carry $1 in coin change on every delivery and say “Let me get your change” on every order.
Employees may not carry more than $20 while on the clock, including personal money.
Employees may not carry a pocketknife or any weapon while working.
Drivers must keep their vehicles neat, clean, and presentable while working and must not be routed or checked in early from deliveries.
Pizza makers must wash their hands before making products and follow proper product procedures.

Responsibilities

Be responsible for all results in assigned stores.
Ensure food, labor, and service goals are within goal and maintain store budgets.
Review profit and loss results with the direct supervisor each month.
Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards and operate at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance in all stores and ensure equipment is available, working, and used correctly.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and notify the D.O. with the required paperwork.
Follow through on assignments and ensure reports and paperwork are submitted on time and are complete and accurate at store level.
Know product and operational standards and ensure safety and security procedures are followed.
Ensure school lunches are prepared and delivered according to required standards.
Provide accurate, detailed accountability and ensure a paper trail exists.
Perform inventory checks at each store every month.
Ensure systems checklists and visit books are in place and used.
Ensure customer orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure pizza makers follow handwashing and product preparation procedures, including counting pepperoni and ham on every order.
Ensure drivers follow delivery procedures, including maintaining coin change, communicating about change, keeping vehicles clean, and completing Safe Delivery CBT.
Ensure employees follow workplace image, cash-handling, and no-weapons rules.