Assistant Manager

JCrew • Englishtown, NJ

3d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide operational support as needed.

You support the Store Director and Associate Store Manager in impacting business results across the brand while maximizing profitability. You own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role also involves store operations, systems, and technology, along with helping recruit, train, and develop associates when needed. You foster a collaborative workplace, help the team exceed goals and deliver excellent customer service, lead fit sessions to build product knowledge, and develop community events that build loyalty. You may step into a variety of sales-floor roles as needed.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Bring forward and champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts when needed.
• Help create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Work in a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage (listed for part-time associates)
• Competitive paid time off plan, including paid holidays (listed for full-time associates)
• Dental, vision, and life insurance (listed for full-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed