Assistant Manager - 4399

Domino's Franchise•Ashburn, VA

12d

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence and supports efficient operations by working hands-on with food preparation, customer service, and delivery coordination. The Assistant Manager helps train and support employees, maintain brand standards, manage cash and products, and schedule labor in response to anticipated business activity. The role also promotes company policies, communicates with coworkers and management, helps solve problems, and maintains a clean, organized work area. Other duties may be assigned.

Requirements

Ability to perform each essential job function satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask, work in a dynamic, fast-paced environment, and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Oversee and manage the store in the General Manager’s absence while following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Help ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure consistency with brand standards, including portioning, presentation, and service.
Help team members complete opening, closing, and preparation lists.
Work hands-on preparing food, serving customers, and coordinating deliveries.
Support store objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer-service standards and efficient operations.
Help manage products, confirming deliveries have the correct unit counts and condition and are performed according to brand standards.
Identify labor or food costs and take specific actions to positively affect them.
Assist with scheduling labor based on anticipated business activity, staffing needs, and labor-cost objectives.
Maintain knowledge of human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge through educational workshops and QSR-related publications.
Promote company policies and advocate for Team Washington.
Support proper attendance and actions, give and receive feedback, and maintain good communication with coworkers.
Serve as a resource for coworkers and cross-train to learn how the role interacts with other departments.
Work with managers and management to solve problems and offer suggestions as needed.
Maintain a clean and organized work area and appropriate confidentiality.
Perform other duties as assigned.