Assistant Manager

Petco•Ardmore, PA

1d•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. This role supports the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, takes the lead in the General Manager’s absence, and helps develop talent, drive results, and maintain operational excellence. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, although occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Assistant Manager must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, work near animals and related dander, odors, noises, and cleaning chemicals, and maintain flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Passion for animals and knowledge of pet care are strongly preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and act with integrity in decisions affecting pets and their families.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations and drive sales, service, and operational goals by leading from the floor.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Assume leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Model Petco values, behaviors, and service standards.
Coach partners to strengthen selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture, including assisting with performance management and accountability.
Execute merchandising standards, maintain accurate inventory levels, and support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.