08733 Assistant Store Manager

Sally Beauty Holdings•Turlock, CA

12d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering strong customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the store’s responsibilities and take responsibility for all primary duties when the Store Manager is absent. The Assistant Manager supervises daily associate activities to deliver customer experiences that maximize sales, key performance indicators, and loyalty across in-store and omnichannel selling. The role upholds brand standards, handles customer concerns, and uses store trends to anticipate customer needs. It recruits, trains, develops, and coaches associates; maintains clear communication and positive associate relations; and fosters diversity, inclusion, and belonging. The role ensures company processes are carried out, including omnichannel fulfillment, inventory and shipment processes, payroll and scheduling, and opening and closing procedures. It also supports safety and loss prevention by enforcing policies, protecting inventory and cash, using available reporting and technology, and ensuring HAZMAT training and procedures are followed. The position involves physical activity including prolonged standing and walking, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items such as shipment or record boxes. Work may take place in other stores from time to time. The environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles, with normal safety precautions required.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with the team and management.
Scheduling availability to meet the needs of the business.
The role requires standing and walking for long periods, recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise associates’ daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns and analyze store trends to anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify strengths and development opportunities.
Hold the team accountable to company policies and expectations, maintain positive associate relations, and keep associates informed of relevant company information.
Communicate consistently with Assistant Managers and District Managers and build strong working relationships with Store Manager peers.
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, ordering, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects accurately and promptly.
Maintain a safe store environment and enforce applicable policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution are compliant.
Perform all primary duties when the Store Manager is not present.