08733 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role helps execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager in the areas described below and take responsibility for all primary duties when the Store Manager is absent. The position oversees brand execution and customer service, team development, store operations, and safety and loss prevention. It requires collaboration with store leadership and associates, consistent communication with AM/DM, and the ability to adapt to business needs. The work involves physical activity common to a retail store and may occasionally require working in other stores.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to lead or support a team of associates in meeting business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability that meets the needs of the business.
- Physical ability to stand and walk for extended periods; bend, crouch, stoop, stretch, and reach repeatedly; and lift moderately heavy items such as shipment or record boxes.
- Ability to work in other stores from time to time.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise associates and support the direction, planning, and execution of daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
- Support both in-store selling and omnichannel strategies; maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code.
- Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demand.
- Engage, train, develop, recruit, coach, and counsel associates to support team performance and future staffing needs.
- Hold associates accountable to company policies and expectations, address associate concerns, share relevant company information, and foster diversity, inclusion, and belonging.
- Build working relationships with Store Manager peers and maintain timely, consistent communication with AM/DM.
- Execute company processes through training, management, analysis, and continuous improvement, including digital strategies such as SFS, SDD, and BOPIS fulfillment.
- Support inventory management, shipment processing, payroll-hour management, and scheduling according to business needs.
- Ensure store opening and closing procedures are completed correctly and follow through on company directives, assignments, and projects accurately and on time.
- Maintain a safe store environment and enforce company policies and procedures.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology; ensure compliance with HAZMAT training and execution.
- Perform all primary duties when the Store Manager is not present.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
