03422 Assistant Store Manager

Sally Beauty Holdings•Schertz, TX

20d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers are responsible for all primary duties when the Store Manager is not present. The position supervises and supports associates’ daily goals and activities to maximize sales and customer loyalty, with emphasis on in-store selling and Omni-channel. It helps train and develop the team, recruit candidates, coach associates, and maintain a diverse, inclusive, and supportive environment. The Assistant Manager also supports company processes, digital fulfillment strategies, inventory and payroll management, scheduling, store opening and closing procedures, and timely completion of company directives. The role helps ensure a safe store environment and compliance with company policies, inventory and cash-control procedures, and HAZMAT training. The position may require working in other stores from time to time. Physical activities include extended periods of standing and walking, recurring bending, crouching, stooping, stretching and reaching, and lifting moderately heavy items such as shipment or record boxes. The work environment includes retail stores and other typical office or commercial settings, with normal safety precautions.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to support team and business objectives.
Hold associates accountable to company policies and expectations, address associate concerns, and communicate relevant company information.
Maintain working relationships with Store Manager peers and timely communication with AM/DM; foster diversity, inclusion, and belonging.
Execute company processes and support digital strategies, including Omni-channel fulfillment such as SFS, SDD, and BOPIS.
Support inventory ordering and shipment processing, payroll-hour management, and business-appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
Promote a safe store environment and enforce company policies and procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including shrink, damages, and banking procedures.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.