Full Time Assistant Manager - Fashion Island

PACSUN•Newport Beach, CA

4d•$19 - $25

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates employees, promotes a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following company policies and procedures. The Assistant Store Manager supports customer experience, store operations, visual standards, merchandise flow, and team development. This includes handling customer situations, maintaining a safe and organized store and stockroom, supervising the sales floor as needed, coaching associates, delegating work, and helping recruit, develop, and retain talent. The position also serves as a leader of Pacsun's culture and represents the brand's passion for products, brands, fashion, and trends.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel objects, and reach, twist, or squat frequently.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure a customer-focused mindset and an engaging, positive, and authentic customer experience from all team members.
Handle customer situations in accordance with policies and procedures, attempt to resolve issues, and escalate them as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach and provide performance feedback to Sales Associates, and recognize and reward outstanding performance.
Provide direction to associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion and affinity for Pacsun products, brands, fashion, and trends.
Inspire and motivate others by consistently exhibiting core value behaviors.
Learn about products, brands, fashion, and trends.
Operate with integrity and confidentiality, setting an example for leaders and associates.
Develop cross-functional partnerships and promote transparency, collaboration, accountability, and business results.
Represent Pacsun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.