Part Time Key Holder - Fashion Island

Rhone Apparel•Newport Beach, CA

1d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure every customer has a positive and comfortable experience while representing Rhone and its core principles: Gritty, Responsible, Excellent, Authentic, and Team Centered. The role leads the sales floor, oversees other team members, and opens and closes the store as needed. A passion for fitness and a healthy lifestyle is expected.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, receive feedback, and take action as needed.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues or concerns courteously and professionally.
Ability and desire to work in a close-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work at least three 4-hour shifts per week.
Ability to adhere punctually to scheduled shifts.
Ability to lift 25 pounds, climb ladders, move around regularly, and stand for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.
Passion for fitness and living a healthy lifestyle.

Responsibilities

Lead the sales floor, drive the store’s vision and purpose, and serve as the point of contact for customer service and operational questions.
Mentor team members by setting an example of excellent customer experience and product knowledge.
Provide timely feedback and recognition to new and experienced Retail Sales Associates.
Foster and support a productive employee culture.
Gather feedback from customers and team members, and share observations with store management.
Deliver results while prioritizing customers and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers about Rhone products, including their features and benefits.
Assess customer needs and recommend products.
Maintain the sales floor, products, signage, and displays according to visual merchandising standards.
Work with store management to process shipping and receiving according to company standards.
Keep the stockroom neat and organized according to company standards.
Take initiative by helping with tasks, asking questions, and sharing ideas.
Demonstrate inclusive behavior with team members and customers.
Open and close the store as needed.