Asset Protection Detective, Newport Fashion Island - Full Time

Macy's • Newport Beach, CA

1d

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and strong partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business.

The role involves observing and investigating suspicious activity, supporting the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements, and maintaining compliance with standards governing apprehensions, searches, and evidence preservation. You will prepare accurate reports and documentation, provide evidence and statements for investigations and legal proceedings, and testify in criminal and civil court cases as needed. You will also respond to alarm calls, support special assignments, facilitate first aid when needed, and help train colleagues on asset protection protocols.

The position requires prolonged standing and walking around the store, and may involve reaching above eye level, stooping, kneeling, crouching, apprehending shoplifters, and sustaining long periods in enclosed surveillance areas. It frequently requires lifting or moving up to 30 pounds, along with close vision, color vision, and the ability to adjust focus. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to perform prolonged standing and walking, occasionally reach above eye level, stoop, kneel, or crouch, apprehend shoplifters, and sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear, timely, and accurate reports, statements, evidence, and documentation related to theft incidents, investigations, audits, and assigned activities.
• Identify, investigate, and respond to theft and dishonest activity.
• Use surveillance techniques to support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases, as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Train or support colleagues on protocols that help protect company assets.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed