About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The assistant manager sets an example for the crew, follows company policies and procedures, and expects the same from team members. The role includes staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The position also includes general store team member duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Team members may deliver products by car to customers and distribute flyers and door hangers. The work involves standing for most tasks, frequent walking and reaching, handling food and supplies, and occasionally lifting, carrying, pushing, climbing, stooping, or crouching. Work conditions may include temperature extremes, hot surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and adverse weather. Delivery duties may require driving and navigating stairs or other delivery sites.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards for delivery duties.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, walking, lifting and carrying supplies up to 50 pounds, and navigating stairs or other delivery sites.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, and cash control.
  • Maintain customer relations and provide great customer service.
  • Set an example for the crew and follow company policies and procedures while expecting the same from team members.
  • Handle staffing, paperwork, food management, scheduling, marketing, and profitability.
  • Maintain store image, standards, attendance, punctuality, and cleanliness.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers, when assigned.
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