Assistant Store Manager (Full-time) - Stone Mountain, GA

Hibbett•Stone Mountain, GA

13d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to achieve store goals. The role requires knowledge of each product area or department and a commitment to outstanding customer service and merchandise promotion. The Assistant Manager upholds company policies, procedures, and visual standards, assumes supervisory control of the store when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps oversee store assets, sales, inventory, expenses, merchandising, ordering, restocking, and scheduling. The role supports personnel recruiting, training, and evaluation; guides employees and customers across departments; directs staff to meet department responsibilities and standards; and keeps the Store Manager informed about inventory movement and customer trends. It also includes administrative tasks, customer service and sales, and following internal controls to protect company assets and financial information. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with organizational policies and applicable laws. Supervisory duties include interviewing and training employees, planning and assigning work, directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and informing management or appropriate officials of potential fraud risks.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.