Assistant Manager - Vista Verde, Freedom CA

Eden Housing•Watsonville, CA

12d•$19 - $22•Onsite

About The Position

The Assistant Manager assists the Community Manager with the day-to-day operation and maintenance of facilities and equipment in housing projects serving low-income families, seniors, special users, and other eligible individuals. The work is performed within established management operating and fiscal policies and under the general supervision of the Community Manager. The role supports resident services, property administration, compliance, records management, and office operations, while promoting inclusive and equitable housing and maintaining professional relationships with residents, coworkers, service agencies, and the wider community.

Requirements

At least 6 months of clerical, office, or other related experience and/or training.
Ability to read, analyze, and interpret business and professional publications, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively to top management, public groups and officials, and boards of directors.
Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
Ability to produce budgets, analyze financial reports and income statements, and perform cost analyses.
Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Professional and accurate typing at a minimum of 40 words per minute.
Previous property management experience.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy, including PC hardware; familiarity with YARDI software is a plus.
Proficiency with word-processing and spreadsheet software, including Word, Excel, and Outlook.
Self-starter who is flexible, detail-oriented, and well organized.
Ability to work independently and in a team environment.
Experience working with diverse groups, including staff, residents, and outside contacts.
Commitment to the company’s goals and philosophy and passion for equitable housing.
Experience with HUD or CTCAC properties.

Responsibilities

Order office supplies.
Schedule maintenance repairs, generate and file completed work orders, and follow up as appropriate.
Assist with resident move-in and move-out procedures and unit inspections.
Maintain the wait list and process applications in accordance with compliance regulations and EHMI policies; explain move-in procedures.
Collect rent, account for collected funds, and make daily bank deposits as needed.
Answer telephone calls and handle office interactions in a friendly, courteous, and sincere manner.
Sort and distribute interoffice mail.
Prepare resident recertifications by interviewing residents, obtaining documentation, completing worksheets, and submitting worksheets for approval.
Compile and maintain accurate resident records, including emergency information and incident reports.
Maintain resident files in an orderly manner in accordance with EHMI standard policies.
Refer applicants to alternative housing when all units are occupied or the wait list is closed.
Apply project rules and regulations consistently.
Apply applicable program rules and regulations consistently, including HUD, CHFA, RHCP, and TCAC requirements.
Prepare Project Status Reports.
Maintain a clean, well-organized office and a businesslike, professional appearance.
Promote harmonious relations among residents, housing personnel, and community members.
Represent the project in business-related matters to residents and the community.
Maintain congenial relationships with residents and resident service coordinators and agencies, with sensitivity to cultural backgrounds, economic status, and special needs; adhere to Equal Employment and Equal Housing Opportunity requirements.
Use sound judgment, consistency, and self-control in interactions with residents and in other business matters.
Demonstrate loyalty and integrity in financial matters, reporting, and relationships with residents and coworkers.
Actively participate in the organization’s culture of inclusivity.