About The Position

The Assistant Manager is responsible for everything that happens during the shift, including cost, inventory, and cash controls, customer relations, and ensuring that the crew follows all policies and procedures. The role also involves staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, attendance and punctuality, and supporting profitability and customer service. On-the-job orientation and training are provided. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. The role requires communicating with customers and coworkers, processing orders in person and by phone, handling monetary transactions, and using a computer keyboard or touchscreen. The position includes delivery duties: delivering products by car to customers, distributing flyers and door hangers, and navigating delivery locations and terrain. Delivery duties require a valid driver's license and access to an insured vehicle that can be used for delivery.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and eye-hand coordination to make precise, rapid movements.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

  • Manage shift operations and set an example for the crew.
  • Follow company policies and procedures and ensure crew members do the same.
  • Control costs, inventory, and cash.
  • Manage staffing, paperwork, food, and work schedules.
  • Maintain store image, standards, cleanliness, and customer service.
  • Support attendance, punctuality, marketing, and profitability.
  • Operate equipment, stock ingredients, prepare products, receive orders, take inventory, complete paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers.
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